Shipping policy
Shipping Policy
Thank you for shopping with Fragantico.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after payment has been received and cleared. During peak periods, promotional events, or public holidays, processing times may be slightly longer.
Shipping Method
All orders are shipped with tracked delivery services through Australia Post or other selected courier partners.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery Timeframes
Delivery timeframes are estimates only and may vary depending on your location, carrier delays, weather conditions, public holidays, or other circumstances outside our control.
Shipping Address
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Fragantico is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping details supplied by the customer.
Lost or Delayed Parcels
While we will always do our best to assist with shipping enquiries, Fragantico is not responsible for delays caused by shipping carriers once an order has been dispatched.
If your parcel appears lost or significantly delayed, please contact us and we will assist you in lodging an enquiry with the carrier.
Contact Us
If you have any questions regarding shipping, please contact us at: